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Domino’s Unauthorised Email/SMS Spam

A year ago, Domino’s reported that a number of customers had received unsolicited (or ‘spam’) emails from unknown third parties addressing them by their name and referencing the suburb they live in.

This is the type of information that is contained in the online rating system managed by a former supplier, which suggests this may have been the source of the information.

As soon as we became aware of an issue we took immediate action and notified the relevant authorities.

 

Is this is a new breach or issue?

Domino’s confirms this is not a new breach or issue. It is the same issue from 12 months ago.

 

What information was accessed?

Domino’s does not store payment card information (credit card) on its systems and no financial data was accessed in this incident.

No account information or passwords have been accessed. We can confirm that the following information was likely accessed:

  • Domino’s store name
  • Customer order name (if provided by the customer)
  • Customer email address for the order.

As mentioned above, this is the type of information that is contained in an online rating system managed by a former supplier.

 

How does this incident affect me?

 You may receive an unsolicited email from a third party asking you to confirm if you live in a particular suburb. This suburb is not likely to be the suburb in which you live but rather is the suburb of a Domino’s store where you purchased food.

We appreciate that such direct questioning can be confronting however this email has been designed by a spammer to encourage you to respond in some way. You should not respond.

If you receive such an email, we recommend that you: 

  • Do not click on any links contained in the email or open any attachments.
  • Do not reply to the sender of the email.
  • Mark the email as spam.
  • Delete the email.
  • Ensure your virus protection is up-to-date.

 We confirm that you do not need to update your Domino’s account details or passwords.

 

Was this incident reported to the relevant Privacy regulators?

Yes. Early on we notified both the Office of the Australian Information Commissioner and Office of the Privacy Commissioner in New Zealand of this incident and continue to fully engage with these agencies.

 

Is it safe to use the Domino’s websites?

Yes. As part of our review we have confirmed that our internal systems are secure and that the Domino’s websites are safe to use. As with all spam activity, there is a heightened risk of people setting up fake webpages associated with Domino’s, however be reassured that Domino’s remains on high alert and will be closely monitoring any suspicious activity.

 

What do I need to do now?

If you receive an unsolicited email mentioned above, we recommend that you take the steps above. You should never respond to an email if you do not recognise the sender.

If you have not received an unsolicited email, then you may not be affected by this incident. However, we recommend that you continue to monitor your email account for any unsolicited emails as a precaution and take the steps mentioned above.

 

Who do I speak to for more information?

Facebook – facebook.com.au/DominosAustralia; or

Email – privacy@dominos.com.au

 For other enquiries please contact Domino’s Head Office.

 

We take privacy seriously

We take the privacy of our customers very seriously. We also understand how frustrating receiving spam emails can be and we want to thank our customers for their patience and understanding. We apologise in advance for any frustration and inconvenience this issue causes.

 

Domino’s Management   

 

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