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Find your local Domino's

ORDERING DOMINO'S

Where can I get a receipt?

As our stores are locally owned and operated, you will need to contact the store directly to obtain a tax invoice or receipt for your order. You can find your store’s phone number using our store finder - Domino's Pizza (dominos.com.au)

 

Can I make adjustments to an order that has already been placed?

If the order has already been received by the store, it is likely that the store has already started making your order. If you need to make any changes to your order, please contact the store directly. You can find your store’s phone number using our store finder - Domino's Pizza (dominos.com.au)

 

What hours are Domino’s stores open?

You can find the exact opening hours for your local store here: store finder - Domino's Pizza (dominos.com.au)

 

What does the 100% satisfaction guarantee cover?

At Domino’s we have a 100% satisfaction guarantee, which means that if you are unhappy or unsatisfied with your meal, we will replace or refund it. If you are unhappy with your meal, please contact the store where the meal was purchased using our store finder - Domino's Pizza (dominos.com.au). Alternatively you can contact your local store by filling in a Domino's Feedback Form - Domino's Pizza (dominos.com.au)

To help us improve, we need your feedback, so please let us know what you think. Australia: visit Feedback at dominos.com.au

 

How can I place a large order for my business/event?

Domino’s may be able to assist with coordinating your large order. Please reach out to your local store to discuss this further. You can find your store using our store finder - Domino's Pizza (dominos.com.au)

 

Why does my Domino's App keep crashing? 

We are always making changes to enhance our App experience. Please visit the App Store (iOS) or Google Store (Android) to ensure you have the latest version of the Domino's App installed.

 

DOMINO'S ACCOUNT

Where can I update my details when ordering?

First please log into your account. The log in button can be found on the top right hand side of the page in both our app and our website. Once you have logged into your account, in the top corner you will see “my account”. Once you click this, you will be able to select the appropriate title and update information such as your name, mobile number, password and saved payment details. 

 

What if I have forgotten my password?

Please click the ‘forgotten password’ link on the login page of online ordering. You will receive an email with a link to recreate your password. If this does not work, please email privacy@dominos.com.au

 

How do I unsubscribe from emails/SMS?

On your email or text message, please select the unsubscribe link towards the bottom of the message. If this does not work, please reach out to our customer service team at Domino's Feedback Form - Domino's Pizza (dominos.com.au)to assist.

 

DOMINO'S DELIVERY

Why won't the system accept my delivery address?

Our delivery areas are based on the area in which we believe we can deliver hot and fresh pizzas. If you address does not come up, it’s likely that you are too far from our local store for delivery. We are always looking at new delivery technologies and new store locations, so we can serve even more customers!

 

Why does the tracker show my pizza has been delivered when it hasn't?

Whilst technology is usually our friend, sometimes it doesn’t work as we would like it to. If you think your tracker may be showing an error, please contact your local store for an accurate status update of your order. You can find your store’s phone number using our store finder - Domino's Pizza (dominos.com.au)

 

What is Skip the Queue?

Our new priority ordering service, Skip the Queue, is available for both Pick Up and Delivery orders. Customers can Skip the Queue for just $4.00 to have their order bumped to the front of the order queue. Skip the Queue replaces the previously available 15 and 20 Minute Guarantee services offered by Domino’s.

 

Why am I being charged an ‘Extended Delivery Fee’?

This fee (which ranges from $4.95 – $9.99) only applies to a small number of deliveries that are outside the normal delivery zone for a store, where otherwise it would not be possible for a store to deliver. It ensures we can continue to deliver delicious pizzas straight to your door. If this fee applies to your order, it will be clearly displayed at the checkout.

 

PRICING, VOUCHERS AND DEALS

Why are the prices more for delivery?

At Domino’s, our goal is always to offer the best value pizzas in town, so we believe customers should have the option of choosing between pick up or delivery. Our delivery pricing considers the extra costs of labour and fuel charges required for a delivery. 

 

Can I use vouchers in the store?

Some of our vouchers are for use both in our stores and online. Check the terms and conditions of your specific voucher first.

 

Where can I find a voucher or deal?

To find our best offers, head to the Domino’s app. You can also sign up for our VIP club to get the best deals sent to you directly via email and/or SMS Subscribe To The VIP Club - Domino's Pizza (dominos.com.au)

 

I have a voucher for a free pizza but it doesn't work for delivery?

Please check the terms and conditions of your voucher. Many of our vouchers are free for pick-up, however to order delivery have to meet our minimum delivery spend of $22*(AU). We recommend heading to the Domino’s App to find our best delivery deals. 

 

Why am I being charged an extra surcharge?

In order for us to supply the best customer service and experience we may include surcharges such as Late Night Surcharges, Sunday Surcharges or a Public holiday & Christmas Day Surcharge. For more information about our pricing, visit: https://www.dominos.com.au/landing-pages/about-pricing

 

What is a merchant fee?

Many of our stores are locally owned and operated. To cover the cost of the processing fee, a small EFTPOS surcharge will be applied to all in-store transactions. Clear signage will be displays that indicates this fee.

 

MENU AND NUTRITION

 

Do you offer Gluten Free pizzas?

At Domino’s we pride ourselves on being able to cater to a wide range of dietary requirements, including our passionate gluten free pizza lovers! Our Gluten Free Sourdough bases are provided to Domino’s precooked and then cooked to perfection by our team members on request.

 

Do you have any Halal options?

To ensure we can focus on our national core menu, we don’t currently have any Halal certified stores in Australia and New Zealand.

 

Do you have any vegan options?

Absolutely! All of our dough is vegan, and many of our pizzas can be made vegan by simply swapping to vegan cheese. We also have a delicious range of Vegan items already available on our menu, including our iconic garlic bread! Visit Domino's Nutritional Information page for more information. 

 

Are your products suitable for people who are Lactose intolerant?

Our pizza bases are all dairy free and we are proud to have Vegan Cheese as an option for our customers. Visit Domino's Nutritional Information page for more information.

 

Is Domino’s suitable for diabetics?

You can view the carbohydrate and sugar content of each pizza on the  Domino's Nutritional Information page.

 

I have food allergies, what can I eat?

For information on the ingredients on our menu, please visit: Domino's Nutritional Information.

For any further questions about specific allergies or ingredients, please don’t hesitate to reach out to your local store, or contact us directly Domino's Feedback Form - Domino's Pizza (dominos.com.au)

Can I eat Domino’s while pregnant?

We can confirm that of our cheese is pasteurised. This means our cheese is safe to eat for those who are pregnant, as it has gone through the process of pasteurisation. Pasteurisation usually involves heating milk to a specific temperature for a certain period of time to kill any harmful organisms that can be present in milk. If you are still unsure, we recommend you reach out to your doctor.

Do any products contain nuts?

We do not use nuts as an ingredient in any of our pizzas or sides. However, some ingredients and sides are produced in factories that also handle nuts, and therefore may contain traces. Please visit our Domino's Nutritional Information page for more details. 

 

GIFT CARDS:

 

Can I purchase a Domino’s Gift Card?

Unfortunately Domino's Gift Cards are no longer available. We are in the process of developing a new Gift Card program and hope to have this service back again soon. 

 

PRIVACY AND SECURITY:

 

What will you do with my personal details?

At Domino’s, we take the privacy of our customers extremely seriously. Personal information is stored on our secure database to allow for faster and efficient ordering.

 

How do I know my details will be secure?

We take the upmost care in handling personal information. If you have any concerns about your personal information, please contact privacy@dominos.com.au

 

What is your privacy policy?

You can find our privacy policy by visiting Domino's Privacy Policy Australia & New Zealand (dominos.com.au)

 

FRANCHISING AND CAREERS AT DOMINO'S:

 

I am interested in buying a Franchise, where can I get some more information?

For further information on becoming a Domino's franchisee, please visit

https://www.dominosfranchise.com.au/franchisee-requirements

Where can I apply for a job at my local Domino’s store?

Thanks for considering Domino’s for employment! Please visit Domino's Jobs (dominos.com.au) to see the latest positions and locations hiring.

 

DONATIONS AND SPONSORSHIPS:

 

Does Domino’s offer sponsorship/fundraising?

We sure do! Many of our stores are locally owned and operated so it is best to contact your local store for more information. You can find your local store by visiting: http://www.dominos.com.au/store-finder

 

What is a Doughraiser and how can I get involved?

At Domino’s, we are passionate about doing the right thing because it’s the right thing to do. Many of our stores show their support for community causes by hosting ‘Doughraisers’ – Domino’s version of a fundraiser for local charities, community groups, sporting clubs, hospitals, individuals/families in need, and more. Thanks to the generosity of Domino’s franchisees, a certain amount from every pizza sold during a Doughraiser is donated to this local cause.

If you, or someone you know would like to organise a Doughraiser, reach out to your local Domino’s store. To find your nearest store, please visit: https://www.dominos.com.au/store-finder.

 

Terms & Conditions

Terms and Conditions

*10% surcharge applies after 10pm in selected stores. 10% surcharge applies on Sundays. Surcharge of up to 20% applies on public holidays. Minimum delivery order up to $22.90 (excluding extended delivery, Sunday, and Public Holiday surcharges).

*Skip the Queue priority order service available for online orders only. Skip the Queue not available for pre-timed orders or UberEats, Menulog or DoorDash orders. $4 service fee applies to Skip the Queue delivery orders and $3 service fee applies to Skip the Queue pick up orders (subject to change).

^kJ information based on Pizza made on Classic Crust. The average adult daily energy intake is 8700kJ.

*The displayed prices are local prices at your selected store only. Customisation & upgrades may incur additional charges. Additional charges as displayed apply for extra toppings. Promotional pizzas are excluded from Buy One Get One Free and % Discount Offers. $2 Half ’n’ Half surcharge for Large Pizzas. Half ‘n’ Half not available for Vegan Cheese Pizzas, Gluten Free or with Lunch Box. $3 extra for Vegan Cheese on Large Pizzas. $2 extra for Cheese Burst Crust on Large Pizzas. $3.60 extra for Gluten Free Sourdough Crust on Large Pizzas. $3.60 extra for Cheesy Crust on Large Pizzas. $4 extra for Garlic Cheesy Crust on Large Pizzas. Premium Pizzas $3 more than Traditional Pizzas when using a Traditional Pizza voucher. Upgrade to a Family Pizza for $4 extra on Value, Value Max, Traditional, Vegetarian Plant-Based, Vegan, Premium Pizzas (selected stores only). Family available on Classic Crusts only. Family pizzas are 50% bigger in surface size post-bake, and have 50% more toppings, than Large Pizzas. Cheesy Crust, Cheese Burst Crust, Garlic Cheesy Crust and Gluten Free Sourdough Crust available on Large Pizzas only. No indulgent crusts allowed on Family or Vegan Cheese Pizzas. Cheesy Crust and substitute toppings not allowed on Vegan Cheese Pizzas. Substitute toppings may not be allowed on Promotional Pizzas. Mini Pizzas in Lunch Box are not customisable. Vegan Pizzas not available in Lunch Box. Drivers only carry $20 in change. All offers not valid with any other coupon or offer unless otherwise stated.

**Ingredient & Allergen Information

Domino’s stores will endeavour to provide products that do not contain allergens if requested by you, but traces of allergens, including traces of gluten, may be unintentionally present in food due to cross-contact during store operations. We cannot guarantee that your order will not contain allergens or gluten. Subject to law, Domino’s will not be liable for any costs, fees, claims, damages, or charges whatsoever, including medical costs, if a customer has any adverse reaction to a product sold through a Domino’s store. Please note that alterations to our menu and ingredients sourced from various suppliers may affect the allergen content of our menu items. We recommend customers read our Allergen & Nutritional Information listed for each product on our website or contact the Domino’s vocal team https://www.dominos.com.au/about-us/contact-us/feedback-form for further information.

Vegan & Vegetarian Products

Our vegan and vegetarian menu items are formulated to be suitable for individuals who follow a vegan or vegetarian diet for ethical or lifestyle reasons. Our vegan and vegetarian menu items may not be suitable for people with a food allergy. Refer to our Domino’s Allergen & Nutritional Information listed for each product on the website or contact the Domino’s Vocal team AU https://www.dominos.com.au/about-us/contact-us/feedback-form for more information. Domino’s stores will endeavour to provide vegan or vegetarian products if requested by you, but traces of meat and/or dairy products may be unintentionally present in food due to cross-contact during store operations. We cannot guarantee that all vegan and vegetarian products will not contain animal products

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